FAQs | Shipping, Returns &Skincare Tips

Are your beauty products cruelty-free?

Absolutely! We are committed to ethical beauty, ensuring all our products are 100% cruelty-free.

How can I determine my skin type?

Determining your skin type starts with washing your face and waiting 30 mins... for a full guide, see our blog

How do I place an order?

Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!

What are your shipping rates?

Shipping rates vary based on location and order size. Please refer to our shipping policy for detailed information.

Can I return a product if I'm not satisfied?

Yes, we accept returns within a specified period. Please review our return policy for more details

How do I manage my account?

Log in to your account to track orders, manage addresses, and update personal information.

Do you offer gift wrapping services?

Yes, we offer elegant gift wrapping options to make your presents even more special.

Can I pause my subscription service or skip a delivery?

Yes — anytime with one click.

Will I be charged if I pause my subscription service?

No — paused subscriptions don’t charge.

Frequently Asked Questions